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PRIVACY POLICY

 

Your Privacy Matters to Us

The privacy of our patients at Quantum Hearing is important to us and we will always respect your privacy. In order to provide you with the best possible care, it is important that you trust us and share with us all the necessary information to enable us to diagnose and best treat you for your hearing loss.

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What Information is collected?

In the course of providing treatment, Quantum Hearing collects health and related hearing information about you that we consider sensitive.  We have a policy that covers how your health information is collected, used, stored, disclosed and accessed.

 

Quantum Hearing only collects information that is necessary to provide quality health service. In the course of providing this service we may disclose information to your treating doctor and other health service providers from whom you are currently receiving treatment from. In accordance with privacy legislation, you are entitled to access any information that we hold about you.

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Some information that we collect may include:

  • name,

  • address,

  • phone number,

  • email,

  • fax number,

  • information about the goods or services you have ordered,

  • information from enquiries you have made,

  • communications between us,

  • credit card information,

  • DVA and/or Pensioner specific information, if applicable,

  • Medical practitioners or Audiologists/Audiometrist,

  • Private heaitn insurance, if required,

  • The Office of Hearing Services, if required,

  • The Department of Veterans Affairs, if required,

  • Centrelink for verification of Pension Concession Card number and program eligibility only,

  • Any other relevant party directly pertaining to the provision of and payment for hearing services.

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What Happens to my Information?

We release some health and billing information to health insurers, third party insurers and workers compensation authorities in order to meet their requirements for claim assessment and payment.

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Your Audiologist will discuss this information with you and will limit this release if you require. If you ask us to withhold certain information this may have an impact on your claim.

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For this practice to release information to a third party, we need to know which records you would like to release so requests should specify dates and which detail is needed, where possible.

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Our privacy policy applies to all employees. Additionally, from time to time, your information may be accessed by contractors that are engaged by the practice. While access is limited as much as possible all contractors are bound by the practice privacy policy.

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Information Quality

Our goal is to ensure that your information is accurate, complete and up-to-date. To assist us with this, please call us on (03) 8510 0535 or email admin@quantumhearing.com.au if any of the details you have provided change. Further, if you believe that the information we have about you is not accurate, complete or current, please contact us and we will use all reasonable efforts to correct the information as soon as possible.

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Further Information and Feedback

We may contact you from time to time regarding current or new services we offer or with information related to hearing care that we feel may interest you.

If you do not wish to receive any information we sent out via mail or electronic means, please let us know so we can remove you from our contact list.

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To ensure that we continue to improve our privacy processes, we would like to encourage you to raise any concerns that you may have regarding privacy with us at any time. All concerns will be dealt with fairly and as quickly as possible on (03) 8510 0535 or admin@quantumhearing.com.au.

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Federal Privacy Act

For information on the Federal Privacy Act, you are encouraged to contact the Office of the Australian Information Commissioner who is the national privacy regulator. Click here for website

This practice complies with both state and federal privacy legislation.

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