Frequently Asked Questions
Is Quantum Hearing accredited to provide hearing services?
What products and services does Quantum Hearing provide?
Whereabouts is Quantum Hearing located?
Our clinic is located at Wheelers Hill Shopping Centre, 190 Jells Road Wheelers Hill. We are Shop 27 near National Pharmacies.
Is car parking available at Wheelers Hill Shopping Centre?
Yes, the centre offers free car parking facilities. Please ensure to check if it is a 1 hour or 3 hours parking zone. Disabled parking spaces are also available.
Is Wheelers Hill Shopping Centre accessible by public transport?
Yes, Wheelers Hill Shopping Centre is serviced by the 754 bus operating between Glen Waverley Station and Rowville, and the 804 bus operating between Dandenong and Chadstone Shopping Centre.
Can anyone make an appointment to see your audiologist?
Our audiologist specialises in hearing services for adults 26 years of age and older.
Does your audiologist make home visits?
Yes, home visits can be arranged for local residents with mobility issues, call us on 8510 0535 to book a call-out.
Does your audiologist visit residents in local care facilities?
Yes, Quantum Hearing is located close to Weary Dunlop Retirement Village, Lifeview The Willows Residential Care and Cumberland View Retirement Village, call us on 8510 0535 to arrange a call-out.
What is an accredited audiologist?
What is the Commonwealth Hearing Services Program?
Are there any rebates available for hearing services?
What is an independent audiologist?
An independent audiologist is a member of Independent Audiologists Australia, and is a clinic that is independently owned by an audiologist, not by a corporate group, chain store or hearing aid manufacturer.
Why do I need a full hearing assessment?
Why should I have a full hearing assessment?
A full hearing assessment will provide a baseline of your hearing, allow for changes in your hearing to be monitored, and initiate a conversation with your audiologist on available preventative protective devices, hearing devices for amplification and assistive listening, and identify where medical intervention may be necessary.
How often should I get my hearing assessed?
You should have your hearing assessed by an accredited audiologist annually. This allows us to monitor your hearing levels and ensure that there are no changes that need to be addressed. Where changes to your hearing are identified, our audiologist can adjust your hearing aids to adapt to changes in your hearing levels and ensure your hearing devices are performing at their optimal capacity for your needs.
Do I need to tell my insurance provider the results of my hearing assessment?
Do I need to see my GP before coming in for a hearing assessment?
What is the difference between a screening & a hearing assessment?
A screening is a quick free test to identify whether you have a hearing loss or if you have no hearing loss, in comparison to the normative range. A hearing assessment measures the type and degree of any hearing loss, and determines the source of any loss, whether it be in your outer, middle or inner ear.
I'm concerned my family member is experiencing hearing loss, but they're not interested in having an assessment. What should I do?
What should I bring to a hearing assessment?
How long will a hearing assessment take?
A full test takes approximately 60 minutes, with time for our audiologist to fully discuss the results with you, and address any of your questions.
May I bring a friend, relative or carer to my hearing assessment?
Yes, patients are welcome to bring along a support person to their hearing assessment.
May I keep a copy of my hearing assessment?
Yes, you will be provided with a copy of your results upon request.
What is involved in a hearing assessment?
I had an ear impression taken for a pair of swimmers plugs & I now need a pair of musician plugs. Can this be arranged over the phone?
Yes, however any new plugs must be ordered within 6 months, as your individual ear impression taken by our audiologist is only kept for 6 months.
How do disposable earplugs compare to a pair custom-fit by an audiologist?
Disposable ear plugs are one size fits all. This results in an uncomfortable and loose fit that’s easily removed, increasing the risk of a noise induced loss. Custom-fit plugs are comfortable and attenuate more sound.
My partner snores & I have trouble sleeping. Would ear plugs make a difference?
Sleep plugs will definitely make a difference. They reduce sound by up to 40dB and are also comfortable to sleep in. Disposable plugs can be uncomfortable to sleep with, and have a tendency to work their way out of the ear overnight
What should I do if I run out of batteries for my hearing aid?
Before you’re on your last battery, contact Quantum Hearing by phone, email, order online or come into our clinic for your hearing aid batteries. We provide only high quality hearing aid batteries.
I'm concerned my hearing aid is not functioning as well as it did when it was first fitted. What should I do?
There are many possible reasons. It may be due to the age of the hearing aid, it may need servicing, it may need to be sent back to the manufacturer for repair, or your hearing may have changed. Contact us and our audiologist can discuss it with you.
Should I be wearing my hearing aid all the time, or only when I go out?
The best way to acclimatise to hearing aids is to wear them as much as you can. Wearing them only when you go out makes acclimatising more difficult, as you’ll be focusing more on new noises around you rather than on the voices you want to hear.
Can I wear my hearing aid in the shower?
Your hearing aids do have a moisture protection coating, but it’s an electronic device and we recommend against wearing them in the shower.
I find using the telephone difficult with my hearing aid, what should I do?
Your options for overcoming this will depend on your hearing aid. Generally, holding the handset higher up towards the microphones on your hearing aid will assist. Alternatively, if your hearing aid has a telecoil function, you may use this to transmit sound directly. There are also other assistive listening devices available that can connect to your mobile phone and hearing aid via Bluetooth. Contact us for more information.
Is it a problem if I wear my hearing aid in the rain?
Avoid using your hearing aid in the rain. Your hearing aid will have a moisture coating, but ideally your hearing aid should be worn in dry environments.
I accidentally sprayed hairspray on my hearing aid, will it be damaged?
Yes, this can cause a blockage to your hearing aid microphones. Give your hearing aid a quick wipe over before it dries if possible. However if it’s too late, use a moist towel to wipe over it. Contact us if it stops working.
How often should I get my hearing aid serviced?
An annual service is ideal to ensure ear wax and dirt are properly cleared from the hearing aid, and also to allow for the tubes and domes to be checked by our audiologist in case they have become cracked and there is sound leakage.
Will my hearing aid overheat from use?
Current hearing aids have not been known to overheat from normal use.
Can I wear my hearing aid in the sun?
Yes, you may wear hearing aids in the sun. However, our audiologist would recommend against leaving them in the sun, to avoid excessive heat exposure.
Can I wear my hearing aid on the plane?
Yes, you can wear your hearing aid on the plane. When you get on the plane you can set them to “plane mode”. This setting is different between each model of hearing aid and manufacturer. Contact us for more information.
Can I take spare hearing aid batteries on the plane?
Will I be able to buy hearing aid batteries overseas?
Yes, hearing aid battery sizes are universal. Ensure you are aware of the correct battery size for your hearing aid. For convenience though we recommend you pre-purchase a sufficient quantity of batteries in advance of your trip.
What is the difference between being assessed for a hearing aid by a qualified accredited audiologist & a hearing aid reseller?
I've recently been fitted for a hearing aid, but I find it uncomfortable to wear for too long. What should I do?
Come back and see your audiologist. We may need to re-shell the mould of the hearing aid or change the tips for a more comfortable fit.
Can I send hearing aid batteries in the mail?
Yes, packaged hearing aid batteries can be sent in the mail within Australia.
I had a hearing assessment a couple of years ago, but at the time I decided not to go ahead with the recommended hearing aid. I've recently decided it's time to get a hearing aid fitted, are the results of my original hearing assessment still valid?
I originally bought my hearing aid from another clinic. Are you able to service it?
How long should a hearing aid last?
Can I purchase a second-hand hearing aid?
I need a hearing aid, but I can only afford something basic, what should I do?
Our audiologist is primarily concerned with ensuring your needs are addressed. Discussing your hearing needs and cost expectations with our audiologist will ensure the most appropriate hearing aid is recommended for you, within your budget range.